Valley Truck Parts Inc. Limited Warranty


Valley Truck Parts, Inc. Remanufactured units are warranted for parts and labor to repair or replace the subject unit due to defects in material or workmanship. Warranty labor coverages are at reasonable and conventional labor charge and are subject to management approval. The Warranty period begins on the original date of invoice.

Warranty process for Remanufactured units purchased from Valley Truck Parts, Inc. by a supplier that sells to the end user:

Remanufactured units that have been authorized to be replaced under warranty suspicion will be invoiced to the original point of sale customer. It is the responsibility of this customer to assist the end user in completing the repair and billing. Once the failed unit has arrived at Valley Truck Parts, Inc. it will be evaluated for the warranty claim. If the returned unit has been deemed a warrantable failure, Valley Truck Parts, Inc. will credit back the customer and pay the associated labor bill based on the Warranty Flat Rate Chart.

Warranty Process for Remanufactured units purchased from Valley Truck Parts, Inc. by the end user:

Remanufactured units that have been authorized to be replaced under warranty suspicion will be invoiced to the customer. Once the failed unit has arrived at Valley Truck Parts, Inc. it will be evaluated for the warranty claim. If the returned unit has been deemed a warrantable failure, Valley Truck Parts, Inc. will credit back the customer and pay the associated labor bill based on the Warranty Flat Rate Chart.

Valley Truck Parts, Inc. Remanufactured unit warranty does not cover normal wear and tear; nor does it cover a unit that fails, malfunctions, or is damaged as a result of:

  1. Improper installation, adjustment, repair, or modification.
  2. Accident, natural disaster, abuse, or improper use [including, but not limited to high velocity spin damage and shock load damage].
  3. Improper or insufficient maintenance [including, but not limited to improper lube levels, improper lube change intervals, or using improper lubricants].
  4. Failure to properly clean and flush out any components prior to installation [including, but not limited to differential housings, oil line, oil coolers or PTO’s].
  5. Vibration from engine, clutch, driveline or improperly installed components that cause damage [including, but not limited to synchronizer pin breakage].
  6. Oil leaks caused by the installation of worn or defective parts [including, but not limited to the clutch housing, yokes, PTO, or oil lines]
  7. Valley Truck Parts, Inc. will not be liable for any perceived loss due to a warrantable failure including, but not limited to downtime, loss of productivity, economic loss, inconvenience, vehicle rental expense, lodging, meals, or other travel costs. Valley Truck Parts, Inc. reserves the right to dictate how and where warranty service is performed.
  8. Valley Truck Parts, Inc. will pay in connection with a warrantable failure, reasonable towing service expense incurred to bring a unit to a service facility dictated by Valley Truck Parts, Inc. The manner in which this expense is covered is with a credit to the customer’s account with Valley Truck Parts, Inc., after the customer has paid for the towing service and submitted a copy of the invoice to Valley Truck Parts, Inc. [Customers without charge accounts will receive their credit within 30 days in the form of a check].

Any unit repaired or replaced under warranty retains the original warranty period. The warranty period is not extended or restarted due to a warranty claim.

Any new items sold or installed by Valley Truck Parts, Inc. that fail are subject to the original manufacturer’s warranty coverages, labor and towing policies. [Such as Eaton Clutches].